KROGER customers have taken to social media to voice their frustrations with the store over self-checkout changes.
Shoppers across the country have been complaining about the checkout change since the store first implemented it in 2021.
On X, formerly known as Twitter, Kroger shopper Chris Guthrie shared a video of a self-checkout in the store that had over 20 registers with flashing lights above some of them.
However, only a handful of them were in use at the time.
"Everybody hates this Kroger," he said in the video.
"This ruings grocery shopping. Hope the execs enjoy the bonus #SelfCheckoutSucks," he wrote in the caption.
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The grocery store responded but didn't offer much help to the disgruntled consumer.
"Thank you for your video and your feedback. We're sorry that you aren't a fan of the self checkout register. We can understand that. We have submitted your feedback to our leadership team for review," the store replied.
This isn't the first time a Kroger shopper has reached out to the store regarding self-checkout.
Earlier this week, another shopper wrote: “Sick and tired of having to do self-checkout and very long lines. Kroger...no wonder HEB is killing y’all here HEB will be getting all my business.”
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HEB is another popular grocery store.
"Your self checkout lines are the worst," wrote a third shopper.
"They screw up and slow stuff down! Stop having 1 lane with a person, and 7 self checkouts!!!!"
Customers were especially appalled to find one location in Franklin, Tennessee, had removed all the employee-operated registers and replaced them with self-checkout machines.
In each case, Kroger offered a similar answer and promised to reach out to their Leadership Team to address the concerns.
SELF-SUFFICIENT
The backlash over self-checkouts at Kroger has been swift and ongoing.
“@Kroger not a single lane open except self checkout,” wrote a customer on X.
“Tell me how to get an employee discount if I’m doing the work.”
It became obvious that this wasn't an isolated incident after a shopper at a different location shared a similar story on X.
“Hey @Kroger… Has to be one of the absolute worst to deal with crowd management. One lane open with the person checking out customers. Only three self checkout lanes open. 20 people in line. No one in sight," they wrote.
Kroger responded saying they would "discuss staffing levels with store leadership."
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Shoppers have also voiced complaints and concerns about the store's new delivery policy after noticing missing items in several orders.
The grocery store is offering shoppers a chance to win free groceries for a year.
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